Social Media Manager is an insanely cool job, we can all agree on that! 😉
Part of this job is actually dealing with disappointed / frustrated / angry clients or fans.
While some situations are obviously more difficult to deal with than others, there are sentences a Social Media Manager should never use.
In the infographic below, we listed:
- 10 of those sentences.
- What they really mean (in the eye of the person reading them).
- And most importantly, what to say instead.
Enjoy the ride: